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03-02-2006, 01:24 PM
#21
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Join Date: Nov 2005
Posts: 617
In today's highly competitive market, this kind of customer treatment is not only unusual, but totally unacceptable. No matter who's "customer" you are, I would think ZPI would want to protect their good name. This is one consumer who will not be doing business with either vendor.
03-02-2006, 01:47 PM
#22
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Location: Bellevue, WA
Posts: 63
When I got my DVD screens and found out that they where on back order I never went to the manufacturer and complained I simply talk with the company I ordered them from.
You need to do the same.
You need to do the same.
03-02-2006, 09:10 PM
#23
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Location: Osan AB, South Korea
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Originally Posted by Vapid
When I got my DVD screens and found out that they where on back order I never went to the manufacturer and complained I simply talk with the company I ordered them from.
You need to do the same.
You need to do the same.
Well seeing as how they were the reason I was waiting for 3 months and seeing as how going through the company I "ordered" from and trying to get info was not getting me anywhere, this is what I had to do.
03-02-2006, 09:12 PM
#24
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Originally Posted by DonJuan
I forgot to mention that you can go to your bank/credit card company and fill out an affidavit form. Your reason is that you have not receieved the goods and you have made all attempts to request a refund. Check with your bank and credit card company about the time limit. I think you have either 30 or 60 days to say something. The bank/credit card company will issue you provisional credit pending an investigation. Help you found this helpful.
03-03-2006, 02:17 AM
#25
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Location: Bellevue, WA
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Originally Posted by InjentC23
Originally Posted by Vapid
When I got my DVD screens and found out that they where on back order I never went to the manufacturer and complained I simply talk with the company I ordered them from.
You need to do the same.
You need to do the same.
Well seeing as how they were the reason I was waiting for 3 months and seeing as how going through the company I "ordered" from and trying to get info was not getting me anywhere, this is what I had to do.Look, when I tell someone that a brand new tC is going to be waiting for them on my lot on a set date and it doesn't show.....I go to Toyota and complain...NOT my customer. My customer is going to complain to me...that's the way it works.
Look crap happens (like a car getting stuck at port for 4 weeks) ZPI has to work with a few people to make things happen. I don't think ZPI has ANY responsibility to you what so ever. They do have a responsibility to the place you made your order.
So like I tell my customers that give me crap like this, take your money and go home this is not going to get you anywhere.
03-03-2006, 02:58 AM
#26
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Location: Osan AB, South Korea
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You're right I don't have to do anything. Why would anybody want to get $2800 returned back to them. I guess I shoulda just sat around and prayed that I'd get my money back. Well apparently this got me somewhere, because after waiting forever, I'm getting my refund issued in a couple days. Let's see how long you can wait paitently after shelling out almost 3 grand.
03-04-2006, 07:33 PM
#27
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Join Date: Feb 2005
Location: Louisville, KY
Posts: 993
Again we apologize for the wait but our policy to ou resellers in no way reflects there policy to you. We are not responsible for the money in your transaction thus we have no control over when you get it back.
03-04-2006, 11:39 PM
#28
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Location: Osan AB, South Korea
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Originally Posted by ZPIracing
Again we apologize for the wait but our policy to our resellers in no way reflects their policy to you. We are not responsible for the money in your transaction thus we have no control over when you get it back.
03-05-2006, 12:59 AM
#29
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Location: Atlanta, GA
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