Ridiculous dealer review.... cont..... Dunning Scion
11-27-2006 | 11:23 AM
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Ridiculous dealer review.... cont..... Dunning Scion
Since the dealer review section only allows for 1000 characters in the review I thought it prudent to submit my topic of disgust as well as my review of the staff and service I received from Dunning Scion in Ann Arbor, MI.
The original problem and resolution are posted here
Here is the txt:
The original problem and resolution are posted here
Here is the txt:
Ok.
After a week of the most ridiculous service I have ever had the displeasure of experiencing, I have my Scion back and in proper working order.
I dropped it off to Dunning Scion(Ann Arbor) on Friday morning. They told me they would call me later that morning to let me know what they found. The morning came and went and I didn't hear back from them. I figured they determined the problem and had to order parts(typical of them from my previous 3 experiences.... they never have anything in stock) and would be Monday before they had them in. No big deal.
Called them Monday to get a status.
"I'm sorry, what is the last name? I'm sorry, we don't have a record of you dropping your car off with us... let me check around and see if anyone else has heard of you ...".... all the while I have the drop-off paperwork right in my hand and I have the service advisor's name so I tell the guy her name.
"oh, ok, let me ask her".... 10 mins later he comes back and tells me that they have found my paperwork but are unable to find my car and don't have a status.
WTF!!!! How can you lose my car, you only have 50 cars in your lot!!!
"we'll look into it and call you back shortly".
About 30 mins later the original service advisor called me back to tell me that they have "found" my car and that it was in a "service bay" but they don't know who put it there or why. Whatever!
She proceeds to tell me that they called my cell on Friday and left me a voice mail telling me that they have felt the problem, several people have felt the problem but they can't tell where it's coming from(total BS since I had my cell on me ALL day on Friday... so I probed her more to find out when she called... only to find out that it wasn't her who called, she had to leave early so she left it up to one of the other advisors to call me and he told her that he called... HE DID NOT CALL). They are going to have the lead service tech drive it and see if he can tell anything else.
An hour later they call back to tell me that the lead service tech drove it and didn't feel anything unusual so they don't know where to go from here since several other people drove the car and were able to feel the problem I complain about. She just wanted to give me a status so she'll call me back shortly to give me another update.
About 2 hours later she calls me back again to tell me that they have "checked EVERYTHING on the car and nothing is out of spec, nothing is leaking, nothing is broken" and now no one can feel the problem. So they are going to have a salesman who currently drives a xB demo test the car and see if HE can feel anything unusual.
An hour later they call me back to tell me that the salesman(yes, they had a friggin salesman drive the car... )drove the car for quite awhile and he couldn't feel anything wrong with the car so I could come pick it up since there was nothing for them to fix.(well that makes sense, a salesman can't feel anything wrong so his word trumps the previous 3 people who tested it and DID feel the problem )
With complete disgust I hopped a ride on the local MTA to get to the dealer to get my car.
I drove it right to another Scion dealer about 35 miles(Victory Scion) away where they immediately took it for a test. Upon return the tech tells me that he can feel the problem and has a pretty good idea what the problem is. About 40 mins later he comes out to tell me that he wants me to take the car for a drive with him. We go for a ride.... ahhhhhhh!!! Serenity! The car is back to normal!
What did you do, I asked him. Well, both of the front wheels were improperly mounted. The lugs weren't torqued down correctly and were very loose. Also, one of the nuts on the front sway was loose and worst of all, all of the tires were dangerously under-inflated(28psi each)....
That's funny poop right there. The week before I had the tires rotated at Dunning and I watched the tech smash my wheels with a giant sledge hammer to get the wheels off... stands to reason he wouldn't take any pride in doing such a simple job correctly.
Never again will I take my ride back to Dunning.
After a week of the most ridiculous service I have ever had the displeasure of experiencing, I have my Scion back and in proper working order.
I dropped it off to Dunning Scion(Ann Arbor) on Friday morning. They told me they would call me later that morning to let me know what they found. The morning came and went and I didn't hear back from them. I figured they determined the problem and had to order parts(typical of them from my previous 3 experiences.... they never have anything in stock) and would be Monday before they had them in. No big deal.
Called them Monday to get a status.
"I'm sorry, what is the last name? I'm sorry, we don't have a record of you dropping your car off with us... let me check around and see if anyone else has heard of you ...".... all the while I have the drop-off paperwork right in my hand and I have the service advisor's name so I tell the guy her name.
"oh, ok, let me ask her".... 10 mins later he comes back and tells me that they have found my paperwork but are unable to find my car and don't have a status.
WTF!!!! How can you lose my car, you only have 50 cars in your lot!!!
"we'll look into it and call you back shortly".
About 30 mins later the original service advisor called me back to tell me that they have "found" my car and that it was in a "service bay" but they don't know who put it there or why. Whatever!
She proceeds to tell me that they called my cell on Friday and left me a voice mail telling me that they have felt the problem, several people have felt the problem but they can't tell where it's coming from(total BS since I had my cell on me ALL day on Friday... so I probed her more to find out when she called... only to find out that it wasn't her who called, she had to leave early so she left it up to one of the other advisors to call me and he told her that he called... HE DID NOT CALL). They are going to have the lead service tech drive it and see if he can tell anything else.
An hour later they call back to tell me that the lead service tech drove it and didn't feel anything unusual so they don't know where to go from here since several other people drove the car and were able to feel the problem I complain about. She just wanted to give me a status so she'll call me back shortly to give me another update.
About 2 hours later she calls me back again to tell me that they have "checked EVERYTHING on the car and nothing is out of spec, nothing is leaking, nothing is broken" and now no one can feel the problem. So they are going to have a salesman who currently drives a xB demo test the car and see if HE can feel anything unusual.
An hour later they call me back to tell me that the salesman(yes, they had a friggin salesman drive the car... )drove the car for quite awhile and he couldn't feel anything wrong with the car so I could come pick it up since there was nothing for them to fix.(well that makes sense, a salesman can't feel anything wrong so his word trumps the previous 3 people who tested it and DID feel the problem )
With complete disgust I hopped a ride on the local MTA to get to the dealer to get my car.
I drove it right to another Scion dealer about 35 miles(Victory Scion) away where they immediately took it for a test. Upon return the tech tells me that he can feel the problem and has a pretty good idea what the problem is. About 40 mins later he comes out to tell me that he wants me to take the car for a drive with him. We go for a ride.... ahhhhhhh!!! Serenity! The car is back to normal!
What did you do, I asked him. Well, both of the front wheels were improperly mounted. The lugs weren't torqued down correctly and were very loose. Also, one of the nuts on the front sway was loose and worst of all, all of the tires were dangerously under-inflated(28psi each)....
That's funny poop right there. The week before I had the tires rotated at Dunning and I watched the tech smash my wheels with a giant sledge hammer to get the wheels off... stands to reason he wouldn't take any pride in doing such a simple job correctly.
Never again will I take my ride back to Dunning.
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