HIDXTRA

All orders placed before 3pm PST today will be shipped today. You should be receiving a tracking # soon if not already.

HIDXTRA

bump for HIDeXtra !

xdejablu3x

YES! BUMP BUMP BUMP!

HIDXTRA

Valentine's Day Sale

Feb 8 ~ Feb 15 20% Off on ANY ITEM

Coupon Code: valentine2011

Order over $75, get FREE 6 SMD LED panel (white)








HID Kit Ordering Instructions:

1.) Click here to check on bulb type
2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)


Any questions, please email us @ info@hidextra.com


Hidextra.com
info@hidextra.com
860-821-8212



"LIKE"*us on Facebook*and get*additional 5% OFF when you buy on Facebook!

AAG

iTrader: (1)

Can you respond to my pm I sent you about my order ASAP

HIDXTRA

PM sent. Thanks!

SeanJohn

To HIDXTRA: Wednesday 27 January, 2010 I ordered an HID kit, after 3 days the ballast went bad, you guys sent me a loaner ballast, and told me to ship back the bad ballast out of my cost, which i didn't do due to the fact you sent me a bad part and that i feel i shouldn't have to pay a dime to correct this matter. So HIDsupport RMA closed my ticket. Well I just had another ballast and contact your lack of CSR who told me to submit another RMA it has been days and I have yet to hear anything back. Hopefully you can please help me correct this issue. So far my review of HIDEXTRA is nice bulbs, CHEAP BALLAST that simply don"t work, and Extremely poor costumer service. thank you

HIDXTRA

SeanJohn,
I am sorry to hear that you had a bad experience with our product and service. According to your purchase date, you should NOT have to pay for a replacement ballast. Perhaps there was some mis-communication on the "loaner ballast" since it's not our policy to do so. Replacement is yours to keep.

I will send you a PM to get more details on this RMA then start a new ticket to address this issue. We will stay on top of this. Thanks for your understanding!

AAG

iTrader: (1)

You're not alone SeanJohn. I sent an email to the email address provided regarding the bulbs I got with my hid kit (got 12000k and I ordered 5000k) and have not received a response after more than 24 hours. I doubt they'll ever respond and I won't be buying kits from these people again.

TO ALL SCION LIFE MEMBERS DO NOT PURCHASE HID KITS FROM THIS COMPANY! Terrible quality control and poor products!!!

HIDXTRA

Sorry AAG, we did receive your email on Monday. We are backed up on emails but no excuse there. I've passed on this message to our RMA department, expect an email in a few minutes. This could be a product labeling issue or shipping error which we will pay more attention on to avoid this type of issue. Thanks for your patience!

AAG

iTrader: (1)

Ok can you have my situation escalated? I sent the email with the photos to your company as requested to show that I'm not making this up and I have not received a response back. Here is what you sent me and what it should look like.

Here is the "5000K" hid bulbs I recieved from you guys

da02ac31.jpg


And here is another 5000k hid kit I've had on another one of my cars for over a year and a half.

81fcacb8.jpg

I took these pics yesterday, back to back, on the same road, bulbs fully warmed up. I did NOT get 5000k bulbs from you guys, far from!

cobija

iTrader: (4)

Quick question, I want to buy this through facebook but I want the slim ballasts, and there is no option to choose those, but there is a note option. How can we go along doing that?

HIDXTRA

Hi AAG,
Just checking in to see if you receive a response from our team. I have asked them to expedite requests and concerns on this forum from now on so hopefully everyone will be serviced better. Send me a PM if you need me to follow up.

Hi Cobija,
You got PM!

cobija

iTrader: (4)

They have a special going on right now right now. They have a slim ballast kit for $61.49, which is a great deal. I bought one, ill post up pictures after installation.

mjonz20

I ordered an h7 8000k hid kit on june 18, 2009, order #393, and one of my ballasts went out today. Ive confirmed that its not the bulb by switching the bulbs. This should be covered under the 2 year warranty, right??

tamno1

I got a kit from you guys about a year ago for my tC's low beam, and everything still works great without a single hitch. So thumbs up for that.

Now I'm looking for another kit for my fogs, which are H3. How much will it cost?

HIDXTRA

We got you covered. Send us an email at info@hidextra.com detailing your order and issue, our RMA team will process it accordingly.

tamno1

Is the new slim matte black ballasts made out of metal or plastic? The picture of the ballasts look like plastic. If so, I'm a little hesitating about their durability. Can you clarify?

SeanJohn

I'm sorry haven't found the time to return you pm or to this. But heres my info. I ordered an 9006 8000k hid kit on Wednesday 27 January, 2010, order #4264, and the blast has gone out, and in need for a replacement. I know it's a ballast issue due to the fact the the other ballast is still good and both bulbs work on that ballast. thanks.

fullFXtc

iTrader: (1)

im trying to order the new slim HID kit and its asking me if i need a relay wire?? i dont know!!! lol i had a set from you guys a couple years ago and now its time to get new ones. i have a 05 tc. let me know thankx