NST: Radiator Diversion Panels by DME are available...
03-13-2008, 05:24 PM
#42
Originally Posted by SciontCya
You need a SL incentive!
I already have a Greddy, but a sale might help me replace it
I already have a Greddy, but a sale might help me replace it
Here are a few things you can consider though...
1. Is the Greddy panel a one piece unit? Is it stainless steel?
2. Does the Greddy panel have a hole cut in it so that your hood prop does not rattle?
3. Does Greddy have an account here on SL to provide you customer service?
4. Does Greddy have their president on AOL Instant Messenger waiting to help you?
5. Does Greddy sponsor tC events such as ScionExpo, ScionInvasion, etc?
We believe the DME Panel is the best panel on the market, at the best price, and sold by one of the most well respected and most dedicated companies to the Scion scene.
.
03-17-2008, 01:36 AM
#47
Senior Member
Big Sky Scion
SL Member
Join Date: Dec 2005
Location: six-two-six
Posts: 4,120
Originally Posted by NonStopTuning
Originally Posted by SciontCya
You need a SL incentive!
I already have a Greddy, but a sale might help me replace it
I already have a Greddy, but a sale might help me replace it
Here are a few things you can consider though...
1. Is the Greddy panel a one piece unit? Is it stainless steel?
2. Does the Greddy panel have a hole cut in it so that your hood prop does not rattle?
3. Does Greddy have an account here on SL to provide you customer service?
4. Does Greddy have their president on AOL Instant Messenger waiting to help you?
5. Does Greddy sponsor tC events such as ScionExpo, ScionInvasion, etc?
6. Does Greddy ship bent parts?
We believe the DME Panel is the best panel on the market, at the best price, and sold by one of the most well respected and most dedicated companies to the Scion scene.
03-17-2008, 03:04 AM
#48
I'm sorry to hear about your issues with the bent panel. We have shipped many of these pieces using the same shipping method, USPS Priority Mail, and we have never had this problem. I have definitely taken your comments into account and will try to improve on packaging and shipping in the future.
Please feel free to return the product that was damaged by the shipping company and we would be happy to replace it for you.
7... Not very classy to make such a comment (#6).
How can anyone possibly make a claim that we meant to ship a defective item? Or that we wanted this to happen?
Everything I posted further up is verifiable fact and many others can vouch for its accuracy.
Many thanks to everyone who has helped and supported our products, we certainly do appreciate it.
Please feel free to return the product that was damaged by the shipping company and we would be happy to replace it for you.
7... Not very classy to make such a comment (#6).
How can anyone possibly make a claim that we meant to ship a defective item? Or that we wanted this to happen?
Everything I posted further up is verifiable fact and many others can vouch for its accuracy.
Many thanks to everyone who has helped and supported our products, we certainly do appreciate it.
03-17-2008, 03:07 AM
#49
Senior Member
Big Sky Scion
SL Member
Join Date: Dec 2005
Location: six-two-six
Posts: 4,120
Look, I'm sure you're a nice guy.
I'm sure they make a good product.
But to cheese out on packaging and have parts damaged sucks for buyers and you'll lose money too.
If you put yourself out there being great - and maybe you are - expect to get some grief for such a (frank, sorry) dumb mistake.
I hope you fix this, and I am still more than willing to try one - as long as I see others that don't get damaged goods.
I'm sure they make a good product.
But to cheese out on packaging and have parts damaged sucks for buyers and you'll lose money too.
If you put yourself out there being great - and maybe you are - expect to get some grief for such a (frank, sorry) dumb mistake.
I hope you fix this, and I am still more than willing to try one - as long as I see others that don't get damaged goods.
03-17-2008, 03:11 AM
#50
Like I stated above... we have shipped many of these panels (20+ pieces) using the exact same shipping method, USPS Priority Mail, over the past few months and we have never had any problems. This is the first time I have heard of such an issue.
As I stated above, we would be more than happy to look into any potential problem with the current shipping method (99% positive feedback so far) and improve if necessary.
NST is very very very commited to excellence.
As I stated above, we would be more than happy to look into any potential problem with the current shipping method (99% positive feedback so far) and improve if necessary.
NST is very very very commited to excellence.
03-17-2008, 03:16 AM
#51
Senior Member
Big Sky Scion
SL Member
Join Date: Dec 2005
Location: six-two-six
Posts: 4,120
Cool, glad to hear that.
As you know, mistakes in the internet age are deadly.
Only trying to help you get this fixed - it's that important.
Starting out is tough, and a mistake can ruin a small company.
Plus, there's NOTHING worse than opening a package and having damaged goods.
My wife ordered a multi-thousand dollar lamp that got broken in shipping because it was packed badly.
The bummer was not the money - it was insured - but the over 100-year old lamp was irreplaceable.
I will be buying a panel from you in two weeks, unless more folks report damaged parts.
As you know, mistakes in the internet age are deadly.
Only trying to help you get this fixed - it's that important.
Starting out is tough, and a mistake can ruin a small company.
Plus, there's NOTHING worse than opening a package and having damaged goods.
My wife ordered a multi-thousand dollar lamp that got broken in shipping because it was packed badly.
The bummer was not the money - it was insured - but the over 100-year old lamp was irreplaceable.
I will be buying a panel from you in two weeks, unless more folks report damaged parts.
03-17-2008, 05:09 AM
#54
Senior Member
Big Sky Scion
SL Member
Join Date: Dec 2005
Location: six-two-six
Posts: 4,120
Not a brooha.
People want and need to know when these things happen, and yes, if a sponsor takes care of it's customers, it's good for them in the longrun.
Why do you think the buyer/seller threads exist?
People want and need to know when these things happen, and yes, if a sponsor takes care of it's customers, it's good for them in the longrun.
Why do you think the buyer/seller threads exist?
03-17-2008, 05:10 AM
#55
Thank you for the kind words grymson, we certainly do appreciate it.
As you said, it must have been a fluke during shipping. We have shipped many of these over the past several months and no one has received a damaged piece so far. Even still, I will take some measures to make sure this never happens again, no matter what USPS does with the package!
Hopefully some of the others who have ordered these pieces from us will speak up with their experiences. I would love to hear from more people and see more pics posted.
As you said, it must have been a fluke during shipping. We have shipped many of these over the past several months and no one has received a damaged piece so far. Even still, I will take some measures to make sure this never happens again, no matter what USPS does with the package!
Hopefully some of the others who have ordered these pieces from us will speak up with their experiences. I would love to hear from more people and see more pics posted.
03-17-2008, 05:12 AM
#56
Senior Member
Big Sky Scion
SL Member
Join Date: Dec 2005
Location: six-two-six
Posts: 4,120
Yes, I'd like more pix too.
Since you would know this, what the heck are those black-plastic fasteners used to hold on that piece and the hood bumpers?
They're cool, and I need to get more, but i don't know what they're called?
Since you would know this, what the heck are those black-plastic fasteners used to hold on that piece and the hood bumpers?
They're cool, and I need to get more, but i don't know what they're called?
03-17-2008, 05:14 AM
#57
The very existence of this thread, and the fact that NST started this thread and has openly asked customers for their reviews, feedback, and pictures, should show you how serious we are about making our customers happy.
03-24-2008, 08:56 PM
#60
Senior Member
ScionERA
SL Member
Join Date: Apr 2005
Location: Back in AZ!!
Posts: 3,400
Do not hesitate to buy anything from NST. The shipping bent items comment was completely uncalled for. I am sure everybody has a story from 1 time or another involving a shipping company. The item is packed just as well as any other panel.