take it back or credit me. Basically told me to pound sand. Read On

To whom it may concern,

My name is Bob Grant; I am 46 years old and Director of Professional Services for a software company in Carlsbad California. I am writing to you about your Toyota of Escondido Service Department.

April 20th, 2004, I went to my 3 week old Scion to discover someone had broken the back window directly behind the driver window and made off with my 1700.00-dollar set of golf clubs. I know it is a shame.

Here is my problem. When I purchased the Scion, I bought the Toyota security package. It was installed at the dealership. Funny thing is it didn’t go off when the window was broke.

So I removed the Customer Documentation from the literature you provide and read on the workings of the security system. I found that when a window is tapped on, the police officer said people use spark plugs to break the window and it sounds like a tap on the window when the window is broke, a warning sound goes off for 20 seconds, and then if it hears another tap or glass break it goes completely off. It states to test the systems, lightly to medium tap the driver’s window and the warning alarm should go off.

When I read this I set the alarm, waited 1 min and then tap vigorously on the window and guess what, the alarm did not go off. I tried a few times to no avail. I took it into Toyota of Escondido.

I met the Service Manager and again performed the same routine of setting the alarm and tapping hard on the window. It didn’t go off again. He informed me that the sensitivity was not set correctly and they would retest and reset and that he would authorize the window and a cleaning of the glass including taking the door panel off and cleaning all the glass inside. I asked about some compensation as if the alarm had gone off the burglar might have taken flight and my clubs would have been safe or I may have been able to catch them. He informed me that you would of taken your time getting out bed and may not even of heard it. (My fault, number 1). He then brought over the Scion manager and told him what happened. I again performed the same routine of setting the alarm and tapping vigorously on the window as the customer documentation tells me too. The Scion Manager informed us to wait and he would be back shortly.

I was not completely satisfied at the responses I received but was willing to go along with the cleanup and the replacement of the window. UNTIL, the scion manager appears with a steel device that he says to the service manager this is how we test the system. He proceeds to stick the device a few inches from the security system and clicks it and it set off the alarm. The Service Manager then says well maybe the security system is in valet (My fault number 2). The Scion Manager tells the Service Manager it doesn’t have valet and then announces to all that you cannot test the alarm by tapping on the window. (My Fault Number 3)

Now I am enraged, he was basically calling me an idiot and a liar. I then produced the CUSTOMER DOCUMENTATION and made him read it. He then tells all that, WELL THIS IS NOT IN MY BOOK. I blew up; I yelled at him, the Scion Manager says to me you don’t have to yell at me. I then told him look, I will yell at you I am out a set of expensive golf clubs and you are trying to blame me because you failed to install the security system correctly. It’s your fault and you are making it seem like it’s my fault.
He then says to me well maybe you didn’t lock and alarm it. (My Fault Number 4) I told him then why did the burglar break the window if the doors where open, he says to all, well maybe he didn’t notice that the car was unlocked.

I then started banging on the window and almost broke the window, the alarm finally did go off after numerous attempts, this because I WAS SO ENRAGED AT THIS POINT that instead of tapping as the book suggests I was pounding on it.

Now the service manager tells me in front of many customers in the entrance to the service area, If you don’t like it then you can take your car somewhere else.

I am out a set of clubs, my car is shattered, and there is no one to blame and my so-called SECURITY SYSTEMS SUCKS. And in the end I was made to feel like it was my fault that the system was not installed and tested correctly and that I should just accept it.

I am a service-oriented person as my title states for my job. I was made to feel at fault and belittled in front of many other customers and service workers. Is this the way you train your Service Managers to speak and treat customers? All I want it to return the Security System and be reimbursed.

Final Answer from Toyota is for me to POUND SAND UP MY ___ in not so many words. So buyer beware, the security system does not work.

 

Man, that sucks.. "Pound sand up my ___" That's a new one for me. I'm actually thinking of getting a shock sensor installed in my xA later today...

 

call scion corporate. they can be extremely helpfull!

 

Yes believe me! Scion Corp. can be VERY helpful if you read my post:

https://www.scionlife.com/forums/viewtopic.php?t=12218

you will see that it can be a very helpful tool...alhtough I still don't have my Box back it has lit a fire under someones ___...and I get an almost daily call from customer advocate with status updates...the latest one is it will be ready tomorrow we'll see...

Their number is 866 707 2466

~WC[/url]

 

Sorry to hear that you had to find out the hard way, I have been contending for quite a while that the factory security system is a piece of junk.
2 way fm pager alarm, notify you from up to 1\4 mile away,honk honking and a siren, door sensor, starter kill, flashing lights, remote start capability $189.00
Bill Turner dba Scion Specialties

 

I did go through them that was the final response from the whole situation so now I need to get that one out and a new one in before the whole damn car disappears

 

That sucks *****... :?

 

You already went through scion corp and they didn't help u? You called scion corp and nothing was done? that doesn;t sound like them, please update us.

P.S.
Sorry to hear about your situation.

 

I did go through Scion Experience Customer Service, Aaron is he persons name. I took the car to two dealerships and showed them the Toyota documentation about how to test the Glass sensor by tapping on the driver side window. In all cases it did not set off the warning alarm. I was informed the documentation is not valid as it is not in the Scion Managers book so we dont go by that.

I tried to bully, yell, scream, threaten and then to be nice and just say credit me the money back and take it out I dont even want my money back I will buy other things for my car. The District Customer Service Manager told Aaron to call me back and told me NO we arent doing anything for you and that if you want to persue it through other channels, I guess Sue or Better Business Bureau. Im sick about it as I love the car an HATE the service.

That is the update

 

wow, ok. Sorry to hear, but to yell and scream was probably not the right thing to do. Sometimes just embarrasing the manager will cause them to change their tune, but if you scream that can makes things worse, just my 2 cents. sorry if it is a little harsh.

 

Hmmm...having personally delt with Aaron to get my issue resolved...I'm sorry to hear that he couldn't get anything done...but it seems like maybe the issue isn't with Scion Corp. but the manager in that district

~WC

 

It wasnt until they made me feel like it was ALL MY FAULT that the alarm didnt go off that the confrontation started. I was the one out 1700 dollars for the golf clubs. I dont want anything except for them to take the dang thing out and give a credit voucher and I will go buy other things for Scion, I dont want the money back. Was I just supposed to stand there and take it, THANK YOU SIR MAY I HAVE ANOTHER. Sorry but that is not my personality when I know Im getting f'd. As for Aaron, he did try but he also was very condesending about the whole situation. I bought a product that I thought would protect me, my car, and at least warn me something was happening to the vehicle and it didnt. I want to return it and they wont take it back. So Im out 450.00 along with the clubs. Does this seem fair to you and should I just take it or should I fight yell and scream to try at get some satisfaction.

Sorry but thats the way I feel. Oh and if the alarm did go off and I went to the car and the stuff was gone because I didnt get there on time that would be a different story.

 

makes sense, but where do you go from here?

 

I will just buy my stuff after market but not from Toyota. Im screwed there. I hate them and they hate me lol.

 

Gabe, you won't have that worry in few days, with pager, starter kill, autoarm & autolock, your Xb will be more than secure, thanks for running the scion specialties alarm bro.

I use to work at a ghetto casino in north las vegas, and they broke into my truck even with an alarm, because they knew our security was worthless, any way they stole my deck, 100 hundred cd book, but left my callaway golf clubs. When I was waiting with security in the parking lot the dumb ___ came back for the clubs. I don't know how many times that guy fell face first onto parking lot, he got mad and ran into my fist a few times while in custody waiting for the police to show. He had a temper must of ran into my fist five or six times. when got got there they ask if fell down when we were chasing him. We all said yes. Oh yeah when dumb ___ came to steal my clubs he had my cd player and cd book in his back pack. Now I do believe in the pager system. Bill

 

I hope that he didn't hurt your hand! Remember that your hand is made up of a lot of little bones that are weaker than the jaw or skull bones. Next time someone like this attacks you with their face, deflect the attack to your elbow or knee!

 

Thanks George, I will remember that if the opportunity arise again. Hopefully I won't have to work in the ghetto again. Bill

 

LOLOL

 

215 Scion had his XB stolen, and it had the Scion alarm, Lojack, plus a hidden, self-installed kill switch. He was asleep inside his house, and it was stolen during the four hours he slept. He never heard the alarm go off, and the police were unable to get a signal from the Lojack. Makes you feel real secure huh?

 

#215 was most likely picked up by a tow truck. LoJack can be easily disconnected, it's not as secure as they make it sound. Try secure-a-trac tracking system for your box. It'll give you the address where the vehicle is located from your pc even with the battery disconnected. It's hot!