gompka

iTrader: (5)

I've been going off and on with TRD and Scion about my broken supercharger. I have taken it apart prior to taking it to them just to prove it to myself that its messed up. Obviously it is really damaged and I know that for a fact. Took it to the dealer and they said that it is perfectly fine, now I know for a fact its not, but it took them 4.5 hrs today to take off the belt and wiggle the pulley and do "tests" This is the second bad experience I have had with scion, the first was engine trouble that took 3 different dealerships and 2 months to fix until they finally fixed it without admitting they were wrong all along. I am getting a new shaft made by a third party because I don't have the time or need the stress of dealing with Scion/TRD. I spoke with Bob Garner at TRD and Kevin, supervisor at Scion Corporate. They each point fingers at each other and one says this and the other one denies saying that. Also basically from the pictures I sent Bob Garner at TRD he agrees with me that there is a problem, but he said because the dealership said its fine than they are going by that. Also I have a hollowed out stock header which they tried to say will void the supercharger warranty for some magical reason because it won't pass "inspection" WTF does inspection have to do with the supercharger? That's my problem if it doesn't. Secondly they said i must be a "racer" because i took out the cat, so i must treat the car bad.

This is a ridiculous statement and I was not treated with respect while talking to Scion Headquarters. They are full of assumptions and treat you like you are an idiot when in fact they have no knowledge of the Supercharger or Scions or cars at all for that matter.

Bob Garner was helpful at first and he knows what he is talking about, but in the end he said he has to follow what Scion Corporate tells him and he _____ed out, even though he agreed with me that there is a problem.

I just called Kevin at scion corporate again and argued with him saying if i can bring the car in again when the supercharger blows up, cause I know for a fact it will, I will show you guys pics of how ____ed up it is already when i take it apart again.
Kevin said "how do you know it will blow up? Are you going to try to damage it on purpose?"

Scion and TRD are the most unprofessional companies I have ever dealt with. I have always had respect for Toyota/Lexus, but that all went down the ____ter, why buy a car when you will get this bad customer service.

Also a warning to those with problems Keven at Corporate arrogantly told me that there is plenty of information on how to take off the tamper proof bolt/cap on the forums and just because you have those on doesn't mean anything.

How does Scion market a trendy, customizable car, and sell so many go-fast bits for it and then label you a "racer" that tares up your car when they see you have some basic mods, in my case TRD muffler, Megan midpipe and the Supercharger

Shame on you Scion, shame on you TRD, shame on you Toyota.

I am done dealing with these people and will fix the supercharger on my own, but I am still writing letters to all the execs at the company I can, because the way I was treated and the ridiculous excuses for them not fixing the supercharger are not the way you treat a customer.

PS. I brought up the fact that all the 05-06 and the first revision of 07-08 Supercharger install manuals don't have any torque specs for the supercharger front and rear mounting bolts. They were surprised when they looked it up and said "they would get that taken care of" again a JOKE.

One last thing they charged me $50 to look at the car and find there is nothing wrong. Again I will post pics of the grinded down shaft and locked up greaseless bearings when I take the supercharger apart again next week.

_______

java09

nice warning but everyone ALREADY knows this..

sorry.

CarbonXe

iTrader: (1)

It's 2005 all over again!

gompka

iTrader: (5)

yes but they are still selling superchargers so obviously not enough people know this.

kikcaffine

^ hey mine did the same thing, I had to buy a new shaft.

nodsetse

Even though everyone knows about the sc situation in general, no one had heard about gompka's personal experience. I think there's value in the info he posted, gives some people additional insight, not just on how the sc can fail, but how difficult it can be to get the issues resolved. More info is better in this scenario, so I wish people wouldn't treat his post as "old news". It's good to have an idea of just how many sc'd people have issues, both with the product and resolution (or lack thereof) through Scion/TRD.

hotwheelsrs1

i work in the parts department at my dealership, and its still a huge battle to get my stuff fixed when it goes bad, im actually on my 3rd sc'er right now, and its starting to sound just like the old ones, and its the newer model with the keyed bolt head.

it cracks me up when they use the excuse of, "u were racing it so we cant take care of it", dude thats straight bs, its a TRD (toyota RACING develoment) part, not a toyota driven gently mod... so even if u are running it hard it shouldnt matter, or they should change the name of there brand...

ive actually got a guy i know that owns a shop around me that specializes in tt supras, and he is from japan, and has a brother still living there, and i was talking to him bout it, and he was telling me trd japan and trd america is totally different, and the america side is total bs and thats the problem. im actually gonna go by and let him look at mine sometime soon and c what he can do if i change the seals and bearings. hopefully hell come up with additional ideas to make this thing reliable, cause so far i havent had the greatest luck either...

but good luck with your situation gompka, and let me know how the new shaft works out...

j0hnBlaze

hey gompka....where are u from again?

kiss_kiss_kill

Talk to Vortech Engineering, LLC directly.

https://www.scionlife.com/forums/vie...376&highlight=

goodguy889

talk to kikcaffine. he can replace ur bearings with ceramic and change ur seal.

gompka

iTrader: (5)

I tried that, but I don't know your friend so they gave me the standard "its a trd part, talk to them about it"

I am from chicago.

Lastly I am just going to get a new shaft made, and I will probably be able to make more for anyone that needs them. This should be good news as its not something you can buy from TRD. I will be getting it done next week so testing over winter and in the spring it will be a done deal.

highvoltage1

iTrader: (11)

Geez. Sorry to hear this man. The s/c was a good idea until the used this design. They shoulda done a roots style liek the celica had or the tacoma. But regardless this is BS that they say you have a warrenty and then deny it when the shi* is broke. GL with the new shaft idea. If it works I am sure you will get alot of business coming the way of whomever makes it for you. I know kikcaffiene has been a big help to the S/c peoples with bearings. Well hopefully good things come from this.

gompka

iTrader: (5)

At this point its not even about warranty. I know for a fact whats wrong with my s/c. Scion is either too incompetent or purposefully not admitting that a problem even exists. Im going to go take my s/c apart right now. I will take the pieces to the same dealer tommorrow and ask them if that looks normal! Just to prove a point... then i will probably use some profanity and get escorted out lol.

highvoltage1

iTrader: (11)

LOL. GL man. Those pics would be really nice to see.

elpolakotc

See thats the problem cuz most ppl would just listen to whatever BS dealership ppl would tell them because they don't know nothing about stuff that are under hoods of their cars. So hopefully alot of ppl would read this and learn something for the future. Im going to the dealership next week because my shorter whipper is tapping on my windshield at low temps, and i can tell u right now that they will blame all this on my Tiens.... ... anyways i say fight till the end and good luck!

jetlounge

iTrader: (3)

pointless. licensed to trd.

vortech won't touch it with a ten foot pole. not even for out of warranty repair.

streettimetc

man im in the same boat my supercharger blew up a month ago i got the rebuild kit becouse i to was going round and round with trd and scion about warranty at the end i gave up trd/scion dont care about the problem with the s/c and the dont care about the people buying there poducts they only care about the money like trying to sell me a new s/c united for $800+ i just got my car back from the shop that did my rebuild and it was great for an hour then a new rattle started in the s/c so i called the guy that did the rebuild and he said that the s/c has a big bearing inside the compressor that did not get changed becouse the rebuild kit did not come with it he said that bearing might be bad but it seemed ok when he had it apart he also stated that this is the most ____ poor design of a s/c that he ever worked on and hes done hunders my car goes back monday hes not charging to take it a part he said that if the big bearing is bad or what ever the problem is ill just have to pay for parts no labor that more then scion/trd has ever said or done for me thank god for pepole that care about pepole and not just money

imsonofagun

Punctuation marks:
Not just for emoticons anymore.



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divisii

gomka, thanks for the testimonial, I appreciate all the information I can get about Scions.

streettimetc

haha thats cool yeah you should me wright somthing thats verry funny