What do we do with the boxes we have? Will you send a return label?

 

mandos... you and all the guys at eD are awesome! i was a bit nervous when i saw this post (being as my box just arrived last friday) but, i just knew there was going to be a very wonderful solution from you guys.

thanks, and looking forward to my phone call !!



xbx

 

i'm assuming that it will be a good fireplace filler if you know what i mean.

 

I am sure, if they do not want them back, you can sell them to people who want to play with it to make it fit. I doubt you will be able to sell them for a lot, though, I bet you could make a couple of bucks.

I know I might be interested to play around with one.

 

There will be return labels sent out with the replacements to get the old boxes back.

 

Thank you eD for being such a stand-up company and promply taking care of matters! There's a good reason why you have such loyal customers.

 

Chris: I'd be interested in one for cheap if you can get it to work and fit ok. I don't care what it would look like as it would be hidden. Let me know, thanks!

 

yay i get my box fixed!!! i hadnt cut the piece yet, i was still debating what to do with it. hey chris, is there any specific size of screw that should be used to hold down the sq10? great customer service as usual!

 

Wow..now that is what I call top notch customer service

 

I have never purchased anything from eD. But that is simply AMAZING customer serivce. Other companys should take notes on this.

 

so where is the thread to check out a install/pricing and ordering?

 

my last email from eD (2/13) said replacement/new boxes had been cut, and were being assembled as he wrote the email. return labels will be enclosed with the replacement boxes, so, i guess we just put our "old" ones in that box and hoof it down to a ups office (or call for a pickup?)

and as long as they were right in the middle of carving up those new boxes, i had a 'lil special request put in for mine ...




'n don't forget.. spread a 'lil VD today

 

i just got a box from ed that doesnt fit great either on the 31st of january. is this arounf the time you all got yours that are messed up? how will ed know we are in the batch of bad ones so they can send us replacements?

 

This is why I am doing my entire system through these guys. I built my own enclosure, but everything else will be through eD. My SQ-10 is in my garage and I will be driving over to their shop as soon as the NINe.4's come in. Then, this spring, I will be getting a set of their components. I have never seen a company that cares for their customers the way Elemental does. They could be charging a lot more money for their products, they could say "screw you if your box doesn't fit", they could offer limited or costly tech support........but they don't. They are out there to make the best product for the best price and make their customers happy.

Thank you Elemental Designs!

 

Wait a minute.....

You mean to say that a company had a slight goof....and is willing to fix it without a major hassle?


Yeah. Im sold. When my tax check came in I was going to buy one of these boxes and use my old sub/amps/components. They are all still going strong but getting old. But when you have a company that will rebuild, reship, and ADMIT that they goofed up over just a 1/2" that most companies I have delt with would say "Eh...just work with it a little - I'll fit"

You eD guys are awsome. Expect a nice order from me in the comming weeks.

 

Before everyone freaks out...no one has been called/e-mailed. We have a ribbon cutting ceremony today and I just haven't had time to get through them yet.

Hopefully this afternoon I can get to them all. Yes...I know who everyone that got one that doesn't fit is...the joys of learning SQL

 

I would suggest anyone who is mounting a sub into an MDF box use t-nuts and machine screws....


Get some 1/4-20 t-nuts and 1/4-20 x 1 1/4 (or 1 1/2) machine screws - then you drill about a 7/16 hole where the mounting holes are and tap in the t-nuts from the inside of the box (the t-nuts have a shaft that'll fit in the hole you drilled and will have spikes that drive into the wood to hold them in place).... then you lay your subwoofer in and screw the machine screws into the t-nuts..... this way you can remove and install the sub as many times as needed with less risk of buggering up the wood with drywall screws...

 

Cancel that advice..... Chris just told me there isn't enough room in the tC enclosure to install t-nuts

 

lol yea i was thinkin theres no way to do t nuts with that, i would if i could......

 

So what is happening with this? Nobody has called me